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Frequently Asked Questions

Have questions about how MasseyMedia IT can support your business? You’re not alone. We’ve compiled answers to the most common inquiries about our IT services, cybersecurity solutions, and tech support process. Whether you’re a small business owner, government office, or medical provider in East Texas, this FAQ section is designed to provide quick, clear answers to help you move forward with confidence.

Frequently Asked Questions On A Computer Screen

General Questions

Do you work with [insert your software suite]?

Absolutely! MasseyMedia IT supports a wide range of software solutions. Whether you’re using accounting platforms, Microsoft 365, or even custom-built applications tailored specifically to your business, we have the expertise to help. While we do recommend and regularly support certain industry-specific software, we’re fully capable of adapting to and supporting the unique tools your business relies on.

Some of Our Recommended Software Packages

We primarily support law firms, medical and dental clinics, local governments, retail stores, schools, and professional service providers across East Texas.  However, give us a call and let’s see how we can partner together to help alleviate your IT headaches.

Yes! We provide fast, local on-site service and secure remote support to keep your operations running smoothly—no matter where you are.

We combine enterprise-level expertise with personalized, local support. Our team builds long-term relationships and offers proactive, strategic guidance—not just break/fix solutions.

Legal Industry Questions

Can you help us with legal case management software?
Absolutely. We support and integrate platforms like Clio, MyCase, and PracticePanther, as well as secure document sharing, email archiving, and compliance measures.

Healthcare & HIPAA

Are your solutions HIPAA compliant?
Yes. We design IT systems that align with HIPAA regulations, including encrypted storage, secure email, and access controls for clinics and healthcare practices.

Retail & POS

Do you support point-of-sale systems for retail and restaurants?

Yes. We work with platforms like Toast POS and others to ensure your systems are networked, secure, and always up and running.

Security & Compliance

What kind of cybersecurity protections do you offer?

We offer layered security including next-generation antivirus, firewalls, multi-factor authentication (MFA), data encryption, and employee cybersecurity training to protect your business from modern threats like phishing, ransomware, and data breaches. As an official reseller of SentinelOne, one of the most advanced AI-driven endpoint protection platforms available, we provide enterprise-grade defense tailored to small and mid-sized businesses.

Pricing & Contracts

Do you require long-term contracts?

No. We offer flexible monthly plans, annual contracts, or pay-as-you-go services to fit your business model and budget.